Help
Support
Answers to common questions about SKH Vault, the web app and the browser extension. Can’t find what you need? Email us.
We usually reply within 2 business days. Never send us your passwords or emergency key; we’ll never ask for them.
Getting started
How do I create an account?
Go to Create an account, enter your name, email and a password, then confirm your email from the message we send you. Your vault opens straight after.
How do I add a login?
In the vault, click New item (or the + button on your phone), choose Login and enter the website, username and password. With the extension, you can also sign in to a website as usual and choose Save when SKH Vault offers.
Can I use SKH Vault on my phone?
Yes. Open the website in your phone’s browser and choose Add to Home Screen (Safari) or Install app (Chrome). It then opens like an app.
Browser extension
How do I sign in to the extension?
Click the SKH Vault icon in your browser toolbar. If you’re already signed in on the website, choose Continue with SKH Vault and click Connect extension on the page that opens. Otherwise, sign in with your email and password. You’ll then enter your password once to unlock the vault in the extension.
How does autofill work?
Click into a username or password field on a website. SKH Vault shows the logins saved for that exact website. Pick one with the mouse, or use the arrow keys and press Enter. You can also open the toolbar popup and click Fill.
Why isn’t a login offered on a website?
For your safety, a login is only offered on the exact website it was saved for, including the subdomain (for example mail.example.com is different from example.com). Logins saved for a secure https site are never offered on an insecure http page. Also check that Autofill is on for that login (open it in the popup and click …) and that the extension is unlocked.
What is Autologin?
When Autologin is on for a login, the extension fills it and signs you in automatically, once per browser tab, on that website. It only works on secure (https) pages and only for one login per site.
How do I lock or sign out of the extension?
Open the toolbar popup and use the lock or sign-out buttons at the top. Signing out also removes the extension’s saved key from that browser.
Passwords, vault password and emergency key
I forgot my sign-in password.
Use Forgot password to get a reset link by email. If you don’t use a separate vault password, your saved items are encrypted with your old password, so after you sign in SKH Vault updates them for you: automatically on a device where your vault is still unlocked, or by asking for your old password once. If you don’t remember your old password, contact us before making changes.
What are the vault password and emergency key?
A vault password is an optional second password, set in Settings, that encrypts your vault together with an emergency key generated on your device. Neither ever reaches our servers, so no one at SKH Vault can decrypt your vault. Save the emergency key file somewhere safe: you’ll need it to unlock the vault on a new device.
I lost my vault password or emergency key.
Because they never leave your devices, we can’t reset them or recover your vault. If a browser still has your vault unlocked, export your data from Settings straight away, then set things up again.
How do I turn on two-factor sign-in?
Go to Profile → Two-factor authentication, scan the QR code with an authenticator app and enter the 6-digit code to confirm.
Import, export and your account
How do I import from another password manager?
Export a CSV file from your current password manager, then go to Settings → Import and export and choose the file. We’ll email you a confirmation code first. Supported: Google, Apple Passwords, 1Password, LastPass, Bitwarden, Dashlane, Microsoft Edge, Firefox, KeePass, NordPass, Keeper and RoboForm. The file is read in your browser and never uploaded.
How do I export my vault?
Go to Settings → Import and export, pick a format and confirm with the code we email you. Exported files are not encrypted, so store them safely and delete them when you’re done.
How do I change my password, email or delete my account?
All three are in your Profile. When you change your password there, your vault is re-encrypted with the new one in your browser before it’s saved, and your other devices are signed out. Changing your email asks for your password, and we notify your old address. Deleting your account permanently removes your vault.
Report a security issue
If you think you’ve found a vulnerability, please email support@skhvault.app with the details and how to reproduce it. Please give us a reasonable time to fix it before sharing it publicly. See also our Privacy Policy.